MF Graphix (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or making a purchase through our website.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.
1. Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase information
- Payment and transaction information
- Images, logos, names, text, artwork, or other files submitted for customized products
- Communications you send to us
- IP address
- Browser and device information
- Website activity and usage information
- Cookie and similar technology information
Payment information may be processed by third-party payment processors. We may not directly store your complete credit or debit card information.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Create personalized or customized products
- Process payments and refunds
- Communicate with you regarding your order
- Provide customer service
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized transactions
- Maintain business and transaction records
- Comply with applicable legal obligations
- Send promotional emails or marketing communications when permitted by law and based on your preferences
You may unsubscribe from promotional email communications at any time using the unsubscribe option provided in those communications.
3. Custom Images, Logos, and Artwork
If you upload or submit photographs, logos, artwork, names, graphics, or other content for a customized product, we may use that content as necessary to create, process, reproduce, and fulfill your order.
Submitted content may also be provided to trusted service providers involved in producing or fulfilling your order when necessary.
We do not claim ownership of customer-submitted artwork or photographs merely because they are submitted for customization.
Unless you have separately given us permission, we will not use customer-submitted personal photographs or custom artwork for unrelated advertising or promotional purposes.
4. How We Share Information
We do not sell your personal information for money.
We may share information with third parties when reasonably necessary to operate our business, including:
- Payment processors
- Shipping and delivery companies
- Website and e-commerce providers
- Hosting and technology providers
- Order fulfillment and production providers
- Email and customer communication providers
- Analytics providers
- Advertising and marketing providers
- Professional advisers and service providers
These companies may receive information necessary to perform services on our behalf.
We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our business, customers, property, or legal rights.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, measure advertising effectiveness, and improve the customer experience.
Depending on your location and applicable law, you may have options to control certain cookies or advertising technologies through your browser, our website’s cookie settings, or other available privacy controls.
Disabling certain cookies may affect some website features.
6. Advertising
We may use third-party advertising platforms to promote our products and measure the effectiveness of our advertising.
These services may use cookies, pixels, device identifiers, or similar technologies to understand interactions with our website and advertisements.
Where required by applicable law, we will provide appropriate choices or obtain consent before using certain advertising or tracking technologies.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
Customer-uploaded files may be retained for a reasonable period for order fulfillment, customer service, reorders, or recordkeeping and may later be deleted in accordance with our business practices and legal obligations.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
9. Your Privacy Choices and Rights
Depending on where you live, applicable privacy laws may provide you with rights concerning your personal information. These may include the right to:
- Request access to certain personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Obtain information about how your information is used or disclosed
- Opt out of certain marketing communications
- Withdraw consent where processing is based on consent
- Exercise other privacy rights provided under applicable law
Some requests may be subject to exceptions or limitations required or permitted by law.
To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.
10. Children’s Privacy
Our website and products are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.
If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
11. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.
When changes are made, the updated version will be posted on this website with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us at:
MF Graphix
Email: info@mfgraphix.com